Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accounts Researches and obtains solutions to member issues, questions or complaints Opens accounts for existing and potential new members Processes wire transfers and other tasks as needed Assi

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Responsible for promoting the sales and service culture and administration and efficient daily operation of a full service branch office, including operations, compliance, lending, product sales, member service, and security and safety. Oversees all branch employees through effective organizing, coaching, scheduling, counseling, appraising, and hiring and/or terminating,

Cultivate strong relationships with members by consistently using the prescribed sales process. Sell effectively by establishing relationships with members, finding their needs, and then offering appropriate solutions in a compelling way so the customer sees the value, understands the features and benefits, and purchased the solution. Build customer loyalty by providing a

Responsible for promoting the sales and service culture and administration and efficient daily operation of a full service branch office, including operations, compliance, lending, product sales, member service, and security and safety. Oversees all branch employees through effective organizing, coaching, scheduling, counseling, appraising, and hiring and/or terminating,

Obtain and maintain a thorough understanding of the financial reporting and general ledger structure. Oversee and ensure an accurate and timely monthly close. Preparation of monthly Board of Directors financial reports. Oversee the filing of the quarterly NCUA Call Report, including the preparation of related schedules. Assists the Controller with reviewing FASB standards